Visitors to the ViewPoint stand will experience first-hand how its customisable survey tools – including touchscreen kiosks, QR code surveys, and online links – empower practices to gather continuous, meaningful insights. With responses feeding directly into the cloud-based Feedback Hub, teams benefit from instant access to data, live alerts, and powerful reporting tools that support both everyday improvements and CQC inspections.

 

 

Research shows that in-the-moment feedback is up to 40% more accurate and reliable than feedback gathered after the fact – and ViewPoint’s kiosks are proven to capture up to 75% more responses than traditional post-appointment email surveys. This means primary care teams can get a clearer, more immediate picture of patient experience, right from the waiting room.

 

 

“We know that primary care teams are under more pressure than ever, and our goal is to make feedback one less thing to worry about,” said Simon Lovell, Managing Director at ViewPoint. “Whether it’s capturing quick feedback after an appointment or tracking patient experience trends over time, ViewPoint helps practices understand what’s working and where to improve – without adding to the workload.”

 

 

The ViewPoint team will be on hand throughout the show to demonstrate the solution in action, discuss feedback goals, and explore how practices can personalise the platform to suit their needs.

 

Visit ViewPoint at Stand 7 at the Primary Care Show, NEC Birmingham, 15–16 May 2025.

 

For more information, visit www.viewpointfeedback.com or call 0333 33 55640.